Last friday night we had one of those upgrade events. Supposedly to improve our broadband connection, and improve the experience of using both the internet and the internal network.
I have to say it is a resounding failure. Sending 750 MB of data to a server in Colorado Springs (intranetwork), has taken 45 minutes, and is still only 75% complete. It used to be faster.
Guess I will have to submit a helpdesk ticket. (FWIW, it would be faster to drive home, VPN in, and transfer this data from my home network connection).