Auto Dealer Service “Fun”

I have been spoilt. In Arizona, the major dealers all competed with each other to provide awesome customer service. As there was plenty of competition with the independent service shops, many who were excellent, they needed an edge to keep customers coming back.

I had become accustomed to fast internet, good coffee, fresh donuts and pastries, ample “quiet” comfortable chairs, and workstations to focus on doing my real work. I never minded spending a couple hours with them when I needed service.

Of course, here in California, I am in shock. Small, uncomfortable lounge area, bad coffee made by a machine, packaged pastries for free (but a vending machine), and a loud TV blaring gameshows and soap operas in the background.

Add to that prices that are about double for the same service in Arizona, and pushy upsell. I know I have a sports car, and I expect there to be additional service, but fuck me, you are taking advantage of me.

Since my extended warranty is long gone, it is time to find a local independent shop. Fortunately, in the San Jose area, I should be able to find someone who can treat my S2000 right.

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